Staff Augmentation
As any small business owner knows, retaining a full staff of IT support personnel
can be an expensive proposition. Hiring just two full-time technicians can easily
cost you more than $100,000 per year. Even so, high-quality IT support is critical
to ensuring the integrity of your data, the efficiency of your operations, and the
health of your communications infrastructure. Too often, businesses make the mistake
of entrusting these critical functions to unqualified employees, putting their systems
at risk and distracting personnel from their core responsibilities.
To help scale back costs without sacrificing the necessary expertise, many companies
are turning to staff augmentation strategies as an economical and efficient solution.
At Abinko, we can supplement your IT staff by acting as an on-call consultant for
your software, network, and web development needs. Our team of Microsoft Certified
Professionals can fill in the gaps of your existing infrastructure with the knowledge
and guidance you need to succeed. We’ll provide your on-staff technicians with valuable
training of specific skill sets, keeping them abreast of changing technologies and
solutions.
The beauty of our staff augmentation solution lies in its flexibility—you can leverage
our services whenever you need them. Bring on more technicians during peak business
cycles, major software upgrades, or content migrations, and scale them during periods
when your IT needs become less demanding. You’ll only pay for the level of service
you require at any given time—and your employees will be free to focus on customer
satisfaction and retention.
FAQ Dedicated Team
If you have ongoing projects or need continuous IT support, our dedicated team model
may be a cost-effective and efficient option. You’ll have access to a dedicated
team of skilled developers and technicians, who will serve you exclusively from
our state-of-the-art off-shore facility.
Q. What types of providers are available to me?
A. The beauty of our dedicated team model lies in its flexibility. Depending on
your unique business goals, we’ll hand-select a team of designers, developers, technicians,
or content specialists to meet your needs.
Q. How are costs determined?
A. The fee for any given resource is determined by evaluating the skill set, education,
and experience of the technician or engineer assigned to your project. You’ll be
kept apprised of all costs before your team is assembled.
Q. Can I test out the dedicated team model with a sample project?
Absolutely. If you need to develop an application, perform a major software upgrade,
or migrate content from one platform to another, we’ll help you determine the manpower
and skill set you’ll need. You can then hire a combination of full-time and hourly
personnel to achieve the greatest cost savings.
Q. Are your off-shore providers freelance employees?
A. No. All of our technicians and engineers are full-time employees of Gateway Technolabs,
our off-shore technology partner. They work in a state-of-the-art technology complex
in Ahmadabad, India.
Q. What is full-time hiring?
A. With this option, you can contract allocated resources for a specified monthly
fee, effectively hiring them as your off-site employees. Your hand-picked team will
work exclusively for you for the duration of the contract. You’ll have full control
of the resource’s priorities, and will communicate directly with them via phone,
email, or live chat. Invoices are submitted and paid on a monthly basis.
Q. What is part-time hiring?
A. With this model, your resource works for you for a reduced amount of hours per
month. Other than the number of hours, this option functions the same as the full-time
model.
Q. What is hourly hiring?
A. If you desire a more flexible payment model, you can contract resources on an
as-needed basis, paying them for each hour of work that is performed.
Q. How do I pay for my dedicated resource?
A. We accept payments through PayPal, major credit card, and wire transfer.
Contact us for more details.
Q. Am I limited to using just one resource at a time?
A. No. You can hire as many dedicated team members as you’d like to meet your project
needs.
Q. Do you have client testimonials?
A. Yes. Upon request, we’d be happy to provide references from satisfied clients.
Q. Do you guarantee my satisfaction?
A. Absolutely. If for any reason you’re not delighted with your assigned resource,
we’ll provide a replacement right away.
Q. What happens if my assigned technician is no longer available?
A. In the event that a resource leaves our organization, we’ll ensure a swift and
seamless transfer of knowledge to a replacement resource. We’ll do everything in
our power to ensure that your business operations are not adversely impacted.
Q. Are there any hidden costs?
A. No. All fees will be defined at the outset of the project when confirming requirements.
Q. How often will I receive project updates?
A. You’ll receive status emails from your resource each day. You can also directly
contact them at any time throughout the day with any questions or concerns.
Q. Is all delivered work protected according to my intellectual property rights?
A. Absolutely. All work and code delivered by your off-shore team is your sole property.
We’ll be happy to sign a Non-Disclosure Agreement stating as such.