Wiki

Inspired by the massive popularity of Wikipedia, online knowledge bases are quickly becoming all the rage among today’s customer-centric sites. As consumers demand more and better content, online stores are feeling the pressure to supplement their standard e-commerce offerings with how-to articles, product care and usage tips, and other resources. Wikis are also widely used by businesses that need a way to convey news and knowledge to employees.

One of the main advantages of a Wiki is its dynamic search functionality. Users can enter what they’re looking for and see a listing of relevant results.

Below are just some of the practical functions a Wiki can serve for your business:

• Articles: A Wiki allows you to create a collection of informational resources for your customers to reference. This can serve as a valuable supplement to your products or services, while boosting your credibility as an industry authority.
• Frequently Asked Questions: Getting the same inquiries over and over again? Compile them into a Wiki list of FAQs and publish them on your website. This will allow you to better serve your customers and cut down on support costs.
• Collaboration: A Wiki allows you to share documents and projects among groups of users, tracking changes and versions along the way.
• Project Management: From start to finish, you’ll enjoy the capability to monitor every step of a project, from assigning tasks to organizing files to creating status reports.
• Task lists and checklists: Keep track of to-do items for your staff.
• Online manuals: Printed documentation quickly becomes outdated. By using Wiki to maintain electronic manuals and handbooks, you can ensure that your employees will have access to the most current version.
• Billing and invoicing: Keep track of invoices submitted, deposits received, and balances due.