Managed Service Rates

MSP Plans & Rates

Description	No Plan	Silver $20 / PC $95 / Server	Gold $30 / PC $125 / Server	Platinum $95 / PC $495 / Server
Hourly Rate Servers / Network	$195	$175	$150	Service Calls Free, Additional Projects and Consulting $135
Hourly Rate Desktop Support	$135	$110	$100	$85
Emergency Response Time	4-6 hours	2 hours	1 hour	1 hour or less guaranteed
On-site scheduling of technician	3-4 days	1-2 days	Next Day	Same day
Emergency Response Fee (In addition to Hourly Fees)	$160, 1 hr min. After hours & weekends, 2hr min.	$120	$110	Free
Phone and Remote Support Sessions	$35 per 15 min.	10 min per PC/Server included, then $30 per 15 min.	15 min per PC/Server included, then $25 per 15 min.	Free
24-7 Remote Monitoring Server stability and performance Notification of unusual events Daily back up monitoring Daily firewall monitoring
Executive Summary Monthly Report
Virus Definition Updates
Unlimited Remote Patch Mgmt.
Online custom client portal
Daily system status e-mail
Quarterly review and planning meeting
Monthly on-site audit and network tune-up
Client access to Virtual System Administrator for remote control and access to network
Unlimited software upgrades*
Spyware monitoring and removal
Adding and removing users
Recovery of server in case of complete disaster
Installation of new hardware and software*
Virus REMOVAL and cleaning
Loaner PC/Server
Vendor liaison*
Shopping and ordering warranty parts*
100% No-Hassle Guarantee

*Labor only; all hardware and software costs will be additional.

not included

included