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   Managed Service Rates
You are here > Services & Pricing > Infrastructure > Managed Service Rates

MSP Plans & Rates

 

Description

No Plan

Silver

$20 / PC
$95 / Server

Gold

$30 / PC
$125 / Server

Platinum

$95 / PC
$495 / Server
 

Hourly Rate Servers / Network $195 $175 $150 Service Calls Free,
Additional Projects and Consulting $135

Hourly Rate Desktop Support

$135

$110

$100

 $85

Emergency Response Time

4-6 hours

2 hours

1 hour

1 hour or less guaranteed

On-site scheduling of technician

3-4 days

1-2 days

Next Day

Same day

Emergency Response Fee
(In addition to Hourly Fees)

$160, 1 hr min.

After hours & weekends, 2hr min.

$120

$110

Free

Phone and Remote Support Sessions

$35 per 15 min.

10 min per PC/Server included, then $30 per 15 min.

15 min per PC/Server included, then $25 per 15 min.

Free

24-7 Remote Monitoring

  • Server stability and performance
  • Notification of unusual events
  • Daily back up monitoring
  • Daily firewall monitoring

Executive Summary Monthly Report

Virus Definition Updates

Unlimited Remote Patch Mgmt.

Online custom client portal

Daily system status e-mail

Quarterly review and planning meeting

Monthly on-site audit and network tune-up

Client access to Virtual System Administrator for remote control and access to network

Unlimited software upgrades*

Spyware monitoring and removal

Adding and removing users

Recovery of server in case of complete disaster

Installation of new hardware and software*

Virus REMOVAL and cleaning

Loaner PC/Server

Vendor liaison*

Shopping and ordering warranty parts*

100% No-Hassle Guarantee


*Labor only; all hardware and software costs will be additional.

 not included   included
      

 

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