Description
No Plan
Silver
$20 / PC $95 / Server
Gold
$30 / PC $125 / Server
Platinum
$95 / PC $495 / Server
Hourly Rate Desktop Support
$135
$110
$100
$85
Emergency Response Time
4-6 hours
2 hours
1 hour
1 hour or less guaranteed
On-site scheduling of technician
3-4 days
1-2 days
Next Day
Same day
Emergency Response Fee (In addition to Hourly Fees)
$160, 1 hr min.
After hours & weekends, 2hr min.
$120
Free
Phone and Remote Support Sessions
$35 per 15 min.
10 min per PC/Server included, then $30 per 15 min.
15 min per PC/Server included, then $25 per 15 min.
24-7 Remote Monitoring
Executive Summary Monthly Report
Virus Definition Updates
Unlimited Remote Patch Mgmt.
Online custom client portal
Daily system status e-mail
Quarterly review and planning meeting
Monthly on-site audit and network tune-up
Client access to Virtual System Administrator for remote control and access to network
Unlimited software upgrades*
Spyware monitoring and removal
Adding and removing users
Recovery of server in case of complete disaster
Installation of new hardware and software*
Virus REMOVAL and cleaning
Loaner PC/Server
Vendor liaison*
Shopping and ordering warranty parts*
100% No-Hassle Guarantee